At Brad Bird Melbourne Jewellery, we value your satisfaction and strive to provide you with high-quality products and services. This Refunds and Returns Policy outlines the procedures for requesting refunds and returns for both standard items purchased from our online store and custom-designed (made to order) products, in accordance with Australian standards.


1. Refund and Return Eligibility

Standard Items: If you have purchased a standard item from Brad Bird Melbourne Jewellery’s online store and are not satisfied with your purchase, you may be eligible for a refund or return within 30 days from the date of delivery. To be eligible, the item must be unused, in its original condition, and accompanied by the original packaging and proof of purchase.


Custom-Designed (Made to Order) Products: For custom-designed products, including those made to order, we take special care to create items tailored to your preferences. Due to the personalized nature of these items, refunds and returns are subject to different conditions. We do not offer refunds or returns on custom-designed products unless the item is defective or does not match the specifications agreed upon during the design process.


2. Requesting a Refund or Return


Standard Items: To request a refund or return for a standard item, please follow these steps:

  • Contact our customer support within 30 days of receiving the item.
  • Provide your order number, a description of the item, and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN) if eligible.
  • Pack the item securely in its original packaging, including all accessories and documentation.
  • Ship the item back to us using a trackable shipping method.
  • Once we receive the item and inspect it, we will process your refund, excluding any applicable shipping fees, within a reasonable timeframe.

Custom-Designed (Made to Order) Products: If you believe your custom-designed product is defective or does not match the agreed-upon specifications, please follow these steps:

  • Contact our customer support as soon as possible, providing your order number and a detailed description of the issue.
  • Our team will assess the situation and may request additional information or images to evaluate the concern.
  • If the issue is determined to be a manufacturing defect or a deviation from the agreed specifications, we will work with you to find an appropriate solution, which may include repairing or replacing the item.

3. Exclusions

Please note the following exclusions from our refunds and returns policy:

  • Items that have been altered, damaged, or used in a way that affects their resale value.
  • Custom-designed products that match the specifications agreed upon during the design process.
  • Items returned without proper packaging or proof of purchase.

4. Shipping Costs

For standard item returns, you will be responsible for covering the shipping costs associated with returning the item. Shipping costs are non-refundable. In cases of defective custom-designed products, we will work with you to determine the appropriate course of action, which may include covering return shipping costs.


5. Contact Us

If you have any questions or concerns regarding our refunds and returns policy, please reach out to our customer support team through the “Contact Us” link on our website.

By purchasing from Brad Bird Melbourne Jewellery, you agree to abide by the terms and conditions outlined in this Refunds and Returns Policy. This policy is subject to change, and any updates will be posted on our website.